Turn messy warranty claims into a clear repair workflow.
Wayncore helps e-bike and technical product brands handle warranty requests, repair cases, invoices, photos and serial numbers in one structured portal — not scattered across email threads.
7-day free trial · EU data hosting · GDPR compliant
7 days
Free trial
GDPR
EU hosting
50+
EU brands
Anna T.
Admin
T. Müller
VoltBike X3 Pro
E. Kowalski
SwiftGlide S7
M. Dubois
UrbanRider 2023
L. Fischer
PowerPack 48V
VoltBike X3 Pro — Battery fault
Battery fails to charge above 40%. Likely BMS fault or cell degradation. Serial VBX3-29847-EU confirmed in-warranty. 18 months remaining.
Covered under warranty
Purchased Jun 2023 · 18 months remaining
Attached evidence
Activity
Claim submitted by customer
Jun 5, 10:14AI summary generated
Jun 5, 10:14Assigned to team review
Jun 6, 09:00Warranty decision pending
NowAI case summary
Fault identified instantly — no email digging.
Warranty verified
Status calculated from purchase date automatically.
Files attached
Invoice, serial number, photos — all in the case.
Defect detection
Failure rate spikes caught before reviews do.
Built for repair-first technical product brands across Europe
The problem
Managing warranty claims without the right tool is chaos.
E-bike and technical product brands handle after-sales across email, WhatsApp, Shopify notes, and Excel. Nothing connects. Every claim is manual work.
Warranty checks done manually in spreadsheets
Your team cross-references purchase dates, product names, and serial numbers in a spreadsheet. Every check takes 10–20 minutes and is error-prone.
Invoices and serial numbers buried in email threads
A customer sends their purchase proof as an email attachment. The serial number is in a different email. By the time you find both, 30 minutes are gone.
Customers asking for updates you cannot give
Customer calls asking where their claim stands. Your team has no real-time status. They improvise an answer or ask the customer to wait for an email.
Unnecessary replacements from unclear warranty status
When warranty status is uncertain, teams approve replacements to avoid conflict. A product that should have been repaired costs you €150 in parts.
Photos and videos sent via WhatsApp, lost forever
Customers send product defect videos via WhatsApp. They disappear from the app after 30 days. You have no evidence when the case goes to dispute.
No repair history when a customer comes back
A product returns for a second repair. Your team has no record of what was done last time, who approved it, or what parts were used. You start from scratch.
The solution
One structured portal for every warranty and repair case.
From first submission to final decision — every step is tracked, documented, and visible to your team in real time.
Customer submits claim with invoice, photos, serial number
Your branded portal guides the customer through a structured form. They cannot submit without the required evidence. Missing information is flagged before submission — not after.
AI summarizes the issue and flags missing information
Wayncore reads the claim and generates a plain-language summary: likely fault, relevant context, and any gaps in evidence. Your team reads one paragraph — not a thread of emails.
Team verifies warranty status and selects repair path
Purchase date, warranty period, serial number, and attached evidence are in one screen. Your team makes a documented decision: approve warranty, request repair, send a part, or reject with a reason.
Customer receives automatic status updates
At every status change, Wayncore sends the customer a branded email with the current status and next step. Your support team stops answering 'where is my case?' questions.
See it live
30-minute product walkthrough. No slides.
We walk through the exact workflow for your product category. You leave with a clear answer: does Wayncore fit your operation.
7-day trial
Features
Everything a warranty case needs. Nothing it doesn't.
A structured case management system built around the repair and warranty workflow — not a generic helpdesk.
Understand the problem before opening the case
Every claim is summarized automatically: likely fault, key details, and gaps in evidence. Your team reads one clear paragraph — not a thread of emails.
Capture everything on the first submission
A structured claim form requires serial number, purchase date, issue description, invoice, and photos before submission. Incomplete claims are blocked — not accepted.
Every document linked to the case — permanently
Purchase invoices, serial number photos, and defect videos are uploaded directly in the claim form and stored against the case file. Never lost in email.
Stop wasting time on incomplete claims
Wayncore flags gaps in evidence before your team opens the case. Missing invoice, unclear serial number, no photos — the customer is asked automatically.
Every case has a clear, trackable status
Nine specific statuses from New Request to Resolved. No ambiguity about where a case stands. Your team and your customer always know the next step.
Customers stop calling — they already know
Automatic branded emails at every status change. Your customer knows where their case stands without contacting your support team.
Full repair history per serial number
Every decision, status change, and message is recorded against the case. When a product returns for a second repair, your team has the full history — not a blank screen.
Spot product defects before reviews do
Wayncore monitors claim patterns by product and batch. When a failure rate spikes, your team is alerted — before the problem appears in your public reviews.
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Workflow
From claim to resolution.
Every time.
A repeatable, auditable workflow for every warranty case — regardless of product, channel, or team size.
Fully auditable
Every action, decision, and communication is recorded with timestamp and actor.
Customer submits a claim
Via your branded Wayncore portal. They add serial number, invoice, photos, and describe the issue in a structured form.
AI summarizes the issue
Wayncore reads the claim, identifies the likely problem, checks for completeness, and generates a case summary for your team.
Team verifies warranty status
Your team opens a complete case file: timeline, attached files, serial number, AI summary. One screen. One decision.
Repair or replacement decision
Approve warranty, request repair, send a part, or reject with reason. The decision is recorded and attached to the case permanently.
Customer receives updates
Automatic email notifications at each status change. The customer always knows where their case stands.
Why Wayncore
Not a helpdesk. A repair workflow.
A helpdesk manages conversations. Wayncore manages structured warranty and repair cases. The difference matters when products fail and customers want answers.
Primary function
Helpdesk
Wayncore
Invoice handling
Helpdesk
Wayncore
Serial number tracking
Helpdesk
Wayncore
Warranty verification
Helpdesk
Wayncore
AI assistance
Helpdesk
Wayncore
Repair decision audit
Helpdesk
Wayncore
Defect detection
Helpdesk
Wayncore
7-day trial · Cancel anytime
ROI Calculator
Calculate your return before committing.
Based on your claim volume and current process costs. All numbers from your inputs — no estimates.
Your current situation
Monthly savings breakdown
Net ROI per month
+€401
per month after Wayncore cost
202%
ROI ratio
Get €401 back every month
Based on 50 claims/month at 2h each. Your team keeps 60 hours.
Get this ROI — Book a demo7-day trial · Cancel anytime
Built for
Technical product brands that take repair seriously.
Wayncore is designed for brands that sell physical, repairable products with warranty periods. Not for service companies. Not for software businesses. For the brands where a warranty claim involves a real product, a real fault, and a real decision.
Repair-first operations
Wayncore helps brands reduce unnecessary replacements by routing every claim through a structured verification process. Better decisions. Lower costs. Happier customers.
Electric bikes
Battery warranty, motor faults, display issues, frame damage. Long warranty periods and high repair costs make structured case management essential.
Electric scooters
High claim volume, short product cycles, complex part sourcing. Wayncore keeps every claim traceable from intake to repair decision.
Battery packs
Safety-critical warranties requiring precise documentation. Serial number tracking, capacity test records, and compliance audit trails built in.
Technical electronics
Power tools, outdoor equipment, premium electronics. Any product with a structured warranty period and a repair-first support philosophy.
Why it matters
Designed for the complexity of technical product warranties.
Generic helpdesks were built for conversation management. Wayncore was built for structured warranty case management — a different problem.
An e-bike brand receiving 80 warranty claims a month cannot manage them in a shared inbox. Claims overlap, evidence is lost, and team members duplicate work. A structured case management system reduces handling time and prevents decisions made on incomplete information.
80 claims / month — structured case files required
A scooter distributor needs to know whether a battery claim is covered under warranty before deciding to repair or replace. Without purchase date, serial number, and warranty period tracked in one place, every decision is a manual lookup across three different systems.
Warranty verification in one screen — not three systems
A technical product brand selling products under EU right-to-repair legislation needs a full repair history per serial number. This is not optional — it is a legal requirement. Wayncore stores every repair decision, every part replaced, and every communication against the case file.
EU right-to-repair compliance — full audit trail per serial number
Pricing
Simple, transparent pricing.
No per-user fees. No hidden costs. Cancel anytime.
Starter
50 claims / month
–
Small e-commerce brands launching their after-sales service.
- Branded customer claim portal
- 3-step claim form + photo upload
- AI-generated ticket summaries
- Repair workflow — quote, accept, track, ship
- Automatic email updates to customers
- Missing info requests (auto-email)
- Custom claim categories
- Reply templates
- Multilingual portal (FR/EN/DE/ES/IT)
- 2 team membersComing soon
Scale
200 claims / month
–
Growing brands with multiple products and a dedicated support team.
- Everything in Starter
- AI reply suggestions
- Product defect trend detection
- Analytics dashboard + CSV export
- No-code automation rules
- SLA tracking + overdue alerts
- Product catalogue + portal selector
- 5 team membersComing soon
- Priority support
Business
🇪🇺 EU-readyUnlimited
–
EU brands that need compliance automation and a managed repair network.
- Everything in Scale
- Unlimited claims
- White-label portal (your logo, colors)
- Public REST API + Shopify import
- Multi-brand management
- Unlimited team membersComing soon
Compliance modules
Built-in tools to comply with EU regulations before deadlines hit your business.
EU Compliance Suite
⚠ EU law · July 2026ERIF auto-generation, +12mo warranty extension, public repair price guide
Digital Battery Passport
⚠ EU law · Feb 2027Battery service history per serial number, DBP export (EU reg. Feb 2027)
Product Liability Defense
⚠ EU law · Dec 2026Incident flagging, legal dossier export, supply chain registry per SKU
Repair Network
Authorized repairer directory, ticket assignment, parts dispatch, reimbursement
GDPR Automation
Retention policy, DSAR handler, auto-anonymization, DPA included
All plans include a 7-day free trial · No credit card required · Cancel anytime
FAQ
Questions before you commit.
Get started
Start managing warranty claims like a professional operation.
7-day free trial. Set up in under 10 minutes. Your customers submit structured claims from day one.
7-day trial · Cancel anytime
7 days
Free trial
10 min
Setup time
GDPR
EU compliant